Guides
Different responsibilities. A shared understanding. Better outcomes for the people you support.
Understand the person, their home and the outcomes that matter to them.
Support
Record agreed needs, goals and the support plan.
Housing
Confirm tenancy, property and household information.
Oversight
Keep service purpose, responsibilities and review points visible.
Turn the plan into action and record what happened.
Support
Capture support delivered, observations and agreed next steps.
Housing
Relate property concerns and tenancy actions to the resident record.
Oversight
Review delivery against the agreed service model without replacing professional judgement.
Keep the home, occupancy and support context connected.
Support
Raise property or tenancy concerns observed during support.
Housing
Manage repairs, property checks and tenancy changes.
Oversight
See unresolved actions and ownership across the service.
Organise the records that may be requested during a local review.
Support
Retrieve relevant support notes and activity records.
Housing
Bring together tenancy, rent, property and correspondence records.
Oversight
Coordinate a complete response while keeping the decision with the responsible authority.
Bring the record together, identify gaps and agree the next action.
Support
Reflect on progress and what the resident needs next.
Housing
Review property performance and outstanding tenancy work.
Oversight
Review delivery, risks and follow-up actions across the provider.
Teams work from connected information while permissions and responsibilities keep the right detail with the right people. A shared record improves coordination; it does not transfer professional or statutory decisions to the software.
Connected information.
Confident decisions.
Evidence in context
Support notes, tenancy records, correspondence and review actions remain distinct while contributing to one understandable operational history.
What happened, why it mattered and the agreed next action
Owned by Support
Occupancy, property and rent information
Owned by Housing
Requests, responses and supporting documents
Owned by Housing
Decision, owner, due date and follow-up
Owned by Oversight
Know the boundaries
Connect resident, support, property, tenancy and provider-review information with clear permissions and owned actions.
Housing Benefit eligibility, local-authority requirements, regulatory duties and legal advice remain with the appropriate professionals and authorities.
Support people. Improve lives.
Move with confidence
Plan data, permissions, training and launch without losing the operational context your teams rely on.
Plan your migration →
