Getting Started with Account Verification

Why Verify Your Account?

Verification helps build trust in the Social Home community. When you verify your identity, you unlock additional features and show other users that you're a legitimate, trustworthy member.

Benefits of Verification

Basic (Email Verified)

• ✅ Submit reviews and enquiries
• ✅ Browse properties and services
• ✅ Save favourites
• ✅ Contact landlords and providers

Verified (Identity Confirmed)

• ✅ All Basic features, plus:
• ✅ List properties for rent
• ✅ Offer services to landlords
• ✅ Accept bookings and enquiries
• ✅ Receive payments
• ✅ Premium profile badge

Premium (Subscription Active)

• ✅ All Verified features, plus:
• ✅ Advanced analytics
• ✅ Priority support
• ✅ Enhanced visibility
• ✅ Premium tools and features

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How to Verify Your Account

Step 1: Email Verification (Automatic)

When you create your account, we automatically send a verification email to your registered email address. Simply click the link in that email to verify.

Already registered? Your email should already be verified!

Step 2: Upload Identity Documents

To achieve Verified status, you'll need to upload identity documents:

1. Navigate to Account → Verification

2. Click "Upload Identity Documents"

3. Upload one of the following:

   • Passport (photo page)
   • Driver's licence (both sides)
   • National ID card

4. Upload proof of address (dated within 3 months):

   • Utility bill
   • Bank statement
   • Council tax bill

5. Click "Submit for Review"

What happens next?

• Your documents are securely encrypted and stored
• Our admin team receives a notification
• We typically review within 24 hours
• You'll receive an email when your verification is complete

Step 3: Phone Verification (Optional but Recommended)

Adding phone verification provides extra security:

1. Click "Verify Phone Number"
2. Enter your mobile number (include country code)
3. We'll send you a 6-digit code via SMS
4. Enter the code to verify

Step 4: Business Verification (For Service Providers)

If you're a business offering services, verify your company:

1. Click "Verify Business"
2. Enter your Companies House registration number
3. We'll verify your company is active and compliant
4. High-compliance companies are approved instantly!

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Privacy & Security

Your Data is Safe

• 🔒 All documents are encrypted at rest
• 🔒 Only authorised admin staff can access your documents
• 🔒 Documents are automatically deleted 90 days after approval
• 🔒 We comply with UK GDPR regulations

What We Check

• Document authenticity
• Photo quality and clarity
• Information matches your account details
• Document expiry dates

What We Don't Share

• Your documents are never shared with third parties
• Your personal information remains private
• Verification status is visible, but not your documents

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Common Questions

Q: How long does verification take?
A: Usually within 24 hours. We aim to review all submissions the same day.

Q: What if my documents are rejected?
A: We'll email you with the reason and what to fix. Simply upload new documents when ready.

Q: Can I use my verification on multiple properties?
A: Yes! Once verified, your status applies across the entire platform.

Q: Do I need to verify my business if I'm an individual?
A: No, business verification is only for registered companies offering services.

Q: What happens if I don't verify?
A: You can still use Social Home to browse and enquire. Verification is required to list properties or offer services.

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Need Help?

Still have questions?

• Email: support@social-home.co.uk
• Visit: Help Centre → Verification
• Or use the live chat in the bottom right corner

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Last Updated: November 28, 2025
Related Articles:

• Upload Document Requirements
• Verification Troubleshooting
• Business Verification Guide