Renters' Rights Act explained – 12new rules for landlords

Introduction

The Renters' Rights Act represents the most significant overhaul of UK housing law in decades. For social housing professionals, housing associations, and council workers, understanding these changes isn't just helpful—it's essential for compliance and effective tenant support.

With the abolition of Section 21 "no-fault" evictions and strengthened tenant protections, this legislation fundamentally reshapes landlord-tenant relationships. Whether you're managing social housing portfolios, advising vulnerable tenants, or overseeing supported accommodation, these changes directly impact your daily operations.

What the Renters' Rights Act Changes

1. The End of Section 21 Evictions

The most headline-grabbing change removes landlords' ability to evict tenants without reason under Section 21 of the Housing Act 1988. Tenancies can now only be ended by:

• The tenant giving notice
• The landlord proving valid grounds through the updated Section 8 process

Practical impact: Housing officers will need to familiarise themselves with the new Section 8 grounds and evidence requirements.

2. Strengthened Section 8 Grounds

The Act introduces reformed Section 8 grounds, including:

• New mandatory grounds for repeated serious rent arrears
• Expanded anti-social behaviour provisions
• Clearer processes for property repossession when needed

Action point: Review your eviction protocols to align with these changes.

12 Key Rules Landlords Must Follow

1. Minimum Tenancy Terms Extended

All new tenancies must now be for a minimum of 12 months, providing greater stability for tenants.

2. Rent Increase Restrictions

• Annual increases capped at Consumer Price Index (CPI) +1%
• Must provide 2 months' notice for any increase

3. Mandatory Property Standards

All rentals must meet the Decent Homes Standard with:

• Working heating
• No category 1 hazards
• Reasonable state of repair

4. Digital Access Rights

Tenants must be able to access all tenancy documents and communicate digitally if preferred.

5. Pet Policies Standardised

Landlords can only refuse pets with valid, documented reasons (allergies, lease restrictions etc.).

6. Enhanced Deposit Protection

Deposits must be protected within 7 days (reduced from 30) with prescribed information provided.

7. Mandatory Training for Landlords

All private landlords must complete approved training on tenant rights and property management.

8. Faster Repairs Timeline

Emergency repairs must begin within 24 hours, urgent within 7 days, routine within 28 days.

9. Universal Right to Review

All tenants can request a formal review of any landlord decision affecting their tenancy.

10. Support for Vulnerable Tenants

Clear protocols for working with supported housing providers and social services.

11. Energy Efficiency Requirements

Minimum EPC rating of C for all new tenancies from 2025 (existing tenancies by 2028).

12. Digital Rent Payment Options

Must offer at least one digital payment method alongside traditional options.

What This Means for Housing Professionals

For those working in RSLs or council housing teams:

1. Training needs: Staff will require updated training on the new legislation
2. Systems updates: Tenancy management systems may need configuration changes
3. Policy reviews: All eviction, repair and complaint procedures need revisiting
4. Partnership working: Closer collaboration with NHS services and support agencies

The government's Renters' Reform factsheets provide detailed guidance on implementation.

Key Takeaways

1. Section 21 evictions are abolished - all evictions must now use Section 8
2. Tenants gain significant new rights around stability and property conditions
3. Landlords face stricter regulation and mandatory training requirements
4. Housing providers should audit their policies and procedures immediately

Ready to Navigate the New Housing Landscape?

The Renters' Rights Act brings both challenges and opportunities for social housing providers. At Social Home, we've updated our platform to help you:

• Track compliance with the new regulations
• Manage tenancies more efficiently
• Provide better support for vulnerable tenants

Take action today: Explore our housing management solutions designed specifically for the new regulatory environment.

For more insights, visit our housing blog or browse our exempt accommodation resources.

How is your organisation preparing for these changes? Share your experiences in our community stories section.