Compliance leads

Sleep better knowing you're always audit-ready

Keep all your compliance evidence organised, up-to-date, and ready for inspection—without the stress.

Stop dreading regulator visits and last-minute audit scrambles. Social Home keeps all your compliance evidence organised, accessible, and current. Inspections, DBS checks, safeguarding case files, licences, certificates, and safety documentation all live in one secure system. Our intelligent assistant helps you find answers to compliance questions instantly, and automatic reminders ensure nothing expires without notice. When inspectors arrive, you can export complete evidence packages in seconds. Turn compliance from a source of anxiety into a source of confidence, knowing you're always ready and nothing will be missed.

See this feature in action Compare alternatives

Always audit-ready

Why teams invest

• Prepare for audits in minutes instead of days
• Never miss a compliance deadline
• Export evidence packages instantly

Available on all devices

Access from your computer: full

Use on your mobile device: partial

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

Compliance tracking is a constant source of stress

You're managing reminders, tracking document expirations, and trying to keep evidence organised across spreadsheets, email threads, and shared drives. Things fall out of date, deadlines get missed, and you're always worried something important will be forgotten. When regulators arrive, you're scrambling to find documents and hoping everything is current.

• Get automatic reminders before anything expires so you never miss a deadline
• Track document expirations automatically so you always know what needs renewal
• Assign ownership so everyone knows their responsibilities
• Everything stays current without manual updates

Pain point

Preparing for audits takes days of work

When an audit is announced, your team spends days or weeks collecting evidence, organising documents, and creating narratives. You're pulling information from multiple systems, hoping nothing is missing, and creating reports manually. This creates stress, wastes time, and increases the risk of errors.

• Export complete evidence packages with one click—no manual assembly needed
• All tasks, notes, and documents link together automatically
• Audit narratives are generated automatically with all the context
• Go from audit announcement to ready-to-submit package in hours, not days

Pain point

Safeguarding information is scattered and hard to find

Safeguarding cases involve sensitive information that needs to be accessible to the right people but protected from others. Policies, case notes, and actions often live in different places, making it hard to see the full picture when you need it most. This creates delays in responding to concerns and risks missing critical information.

• Safeguarding templates ensure you capture all required information
• Tag incidents so you can find related cases quickly
• Ask questions in plain English and get answers with sources cited
• Everything stays connected so you see the complete picture

Key capabilities

What you'll love about this feature

Your compliance expert, always available

Have a question about compliance requirements? Just ask in plain English, and our intelligent assistant finds the answer with references to your actual evidence. No more searching through policies or calling colleagues. Get instant answers with confidence, knowing the information comes from your own documentation.

• Ask questions naturally—no need to know specific commands or formats
• Get answers with automatic source references so you can verify
• See confidence levels so you know how reliable each answer is
• Find information instantly instead of searching through files

Inspection workflows that keep you organised

Schedule inspections, track completion, and capture evidence all in one place. Photos attach automatically, tasks appear when inspections are due, and everything links to the right property and compliance requirements. Never miss an inspection or lose evidence again.

• Capture photos during inspections and they link to the right property automatically
• Tasks appear automatically when inspections are scheduled
• Link DBS checks and certifications to the right people and properties
• See inspection history at a glance so you know what's been done

Safeguarding that protects everyone

Manage safeguarding cases with proper privacy controls and clear visibility. Case notes, approvals, and actions are organised and accessible to authorized team members while remaining protected. Export packages when needed with automatic redaction of sensitive information.

• Export packages with sensitive information automatically redacted
• Control who can see what with role-based privacy settings
• Escalate cases to leadership automatically when thresholds are met
• Maintain complete records while protecting tenant privacy

Time-saving benefits

Save 18 hours per week on compliance management

Stop spending time on manual tracking, document hunting, and audit preparation. Reminders appear automatically before deadlines, summaries are generated automatically, and evidence packages export with one click. Focus on keeping your organization compliant instead of managing compliance paperwork.

• Get automatic alerts before inspections are due or documents expire
• Receive notifications when DBS checks or certifications need renewal
• Inspection summaries are generated automatically so you can review quickly
• Spend time on compliance strategy instead of compliance administration

Real-world scenarios

See how this works in practice

Scenario: Regulators arrive for an inspection

In the past, this would trigger panic and days of scrambling to find documents. With Social Home, you simply open the compliance workspace, see everything that's required, and export a complete evidence package in seconds. All licences are current, inspections are documented, and safeguarding cases are properly recorded. You hand over the package with confidence, knowing nothing is missing.

• Prepare for inspections in minutes instead of days
• Never worry about missing or expired documents
• Present professional evidence packages that impress regulators

Scenario: A safeguarding concern needs immediate attention

When a safeguarding concern is raised, time matters. With Social Home, the concern is immediately flagged, the right team members are notified, and all related information—previous incidents, tenant history, property details—is linked together. You can respond quickly with complete context, ensure proper procedures are followed, and maintain detailed records for protection and compliance.

• Respond to safeguarding concerns within hours with complete information
• Ensure proper procedures are followed automatically
• Maintain detailed records for protection and compliance

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Admin dashboard overview with KPIs and alerts

Customer perspective

“Audits used to take weeks of preparation. Now we export complete evidence packages in minutes, and everything links back to the original evidence. We sleep better knowing we're always ready, and our team spends time on actual compliance work instead of document management.”

Harriet Rowe — Compliance Lead, NorthStar Housing

FAQs

Everything teams ask before they sign

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

What training and support do you provide?

We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.

Can we customize it for our specific needs?

Absolutely. Social Home is designed to adapt to your workflows. You can customize fields, create custom reports, set up automated workflows that match your processes, and configure permissions to match your team structure. Our team works with you to ensure the platform fits your unique requirements.

What kind of support is included?

Every plan includes email and in-app chat support with response times based on your plan tier. We also provide regular check-ins during your first 90 days, access to our knowledge base, video tutorials, and community forums. Premium plans include priority phone support and dedicated account management.

How does the compliance assistant work?

Our intelligent assistant searches through your organization's policies, inspection notes, case files, and compliance documentation to answer your questions. Simply ask in plain English—like "What do I need for an HMO inspection?"—and you'll get an answer with references to your actual documents. It's like having a compliance expert available 24/7 who knows your organization inside and out.

What happens if we miss a compliance deadline?

Social Home is designed to prevent missed deadlines. You'll receive automatic reminders well in advance of any expiration or deadline, and the system will continue to alert you until the item is addressed. If something does expire, you'll know immediately and can take action right away. Most teams find they never miss deadlines once the system is set up.

Can we export evidence packages for different regulators?

Absolutely. You can create custom export packages tailored to each regulator's specific requirements. Include the exact document sets they need, relevant inspection histories, safeguarding summaries, and any other evidence they require. Export packages are generated instantly, so you can prepare for multiple inspections or audits quickly.

Back to all features →Maintenance & Repairs Documents & Evidence AI Insights & Chat

Ready to Transform Your Compliance & Safeguarding?

See how compliance & safeguarding can transform your operations and help you serve your tenants better. Join over 500 housing providers already using Social Home to streamline their work.

Book a Free Demo Talk to Sales See Pricing

No credit card required • Free 30-day trial • Cancel anytime

Sleep better knowing you're always audit-ready

Keep all your compliance evidence organised, up-to-date, and ready for inspection—without the stress.

Always audit-ready

Save 18 hours per week on compliance management

• Get automatic alerts before inspections are due or documents expire

• Receive notifications when DBS checks or certifications need renewal

• Inspection summaries are generated automatically so you can review quickly

• Spend time on compliance strategy instead of compliance administration