Repairs managers

Fix problems faster and keep tenants happy

Get maintenance requests from anywhere, prioritize by urgency, and keep contractors coordinated—all in one place.

Stop juggling phone calls, emails, texts, and WhatsApp messages to track maintenance requests. Social Home brings every request into one organised system, whether tenants submit through your website, mobile app, phone, or messaging. Our intelligent system helps you understand what's wrong, prioritize urgent repairs, and assign the right contractor quickly. Track every job from request to completion, ensure nothing gets forgotten, and keep tenants informed every step of the way. Turn maintenance from a source of stress into a smooth, efficient process that keeps properties in great condition and tenants satisfied.

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50% faster response times

Why teams invest

• Respond to urgent repairs 50% faster
• Reduce contractor costs by 15%
• Improve tenant satisfaction with maintenance

Available on all devices

Access from your computer: full

Use on your mobile device: full

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

Maintenance requests come from everywhere and get lost

Tenants call, text, email, use your website, send WhatsApp messages, and show up in person. Requests get written on sticky notes, lost in email threads, or forgotten entirely. You spend more time tracking down requests than fixing problems, and tenants get frustrated when their issues aren't addressed.

• All requests come into one organised system—no matter how tenants contact you
• See the status of every job at a glance so nothing gets forgotten
• Get cost reports automatically so you know where your budget is going
• Everything stays connected so you always have the full picture

Pain point

You waste hours deciding what's urgent

Every maintenance request feels urgent when a tenant calls, but you know some can wait while others need immediate attention. Without a clear system, you're making judgment calls under pressure, which means urgent repairs might get delayed while minor issues get prioritized. This creates risk and frustrates tenants.

• Intelligent diagnostics help you understand what's wrong quickly
• Automatic prioritization ensures urgent repairs get attention first
• Track response times to ensure you meet your service level agreements
• Focus on fixing problems instead of deciding what to fix

Pain point

Contractors are hard to coordinate and track

You're sending emails, making phone calls, and hoping contractors show up when they say they will. Updates get lost, invoices don't match work done, and you have no visibility into what's actually happening. This creates delays, cost overruns, and tenant complaints.

• Contractors have their own portal where they see assignments and update status
• Get real-time updates so you know exactly what's happening with every job
• Match invoices to completed work automatically to prevent overpayments
• Keep everyone in sync without constant phone calls and emails

Key capabilities

What you'll love about this feature

Accept requests from anywhere, organise them automatically

Whether tenants submit requests through your website, mobile app, phone, email, or messaging, everything comes into one organised system. No more lost requests or duplicate entries. Tenants can check status and add photos anytime, and you can respond from one place.

• Prevent duplicate requests automatically—the system recognises similar issues
• Tenants get instant confirmation and can track progress themselves
• Photos and videos attach automatically so you see the problem clearly
• All communication stays in one thread so nothing gets lost

Smart problem-solving that saves time

Our intelligent system helps you understand what's wrong and what needs to happen next. Get suggestions for likely causes, understand the urgency, and see recommended next steps. This helps you assign the right contractor and set realistic expectations with tenants.

• Get early warnings about properties that might need maintenance soon
• Understand how repairs affect energy usage and costs
• Receive actionable insights that help you make better decisions
• Learn from past repairs to prevent future problems

Keep contractors coordinated and accountable

Assign jobs to contractors with clear instructions, photos, and deadlines. Contractors update status in real-time, so you always know what's happening. Track costs, match invoices to work done, and maintain compliance records—all without constant phone calls.

• Contractors see all job details, photos, and requirements in their portal
• Get automatic status updates so you know when work is complete
• Compare actual costs to estimates to catch overruns early
• Maintain complete records for compliance and future reference

Time-saving benefits

Save 20 hours per week on maintenance coordination

Stop spending time on phone calls, emails, and manual tracking. When a request comes in, the system helps you understand what's needed, prioritizes it automatically, and notifies the right contractor. Tasks appear automatically, tenants get updates, and jobs close when inspections confirm completion.

• Tasks and notifications happen automatically—no manual coordination needed
• Contractors get instant alerts when jobs are assigned
• Jobs close automatically when inspections confirm completion
• Focus on quality repairs instead of administrative work

Real-world scenarios

See how this works in practice

Scenario: A tenant reports a leak

Before Social Home, this would mean phone calls, emails to contractors, hoping someone shows up, and constant follow-ups. Now, the tenant submits a request with photos, the system recognises it's urgent, assigns it to the right contractor automatically, and sends updates to both you and the tenant. You can see the contractor's progress in real-time, and the job closes automatically when the final inspection confirms it's fixed.

• Respond to urgent repairs 50% faster with automatic prioritization
• Keep tenants informed automatically so they know what's happening
• Track every job to completion so nothing gets forgotten

Scenario: Multiple properties need the same repair

In the past, you might not notice patterns until it's too late. With Social Home, when the same issue appears at multiple properties, the system flags it immediately. You can see it's a systemic problem, address it proactively, and prevent it from happening at other properties. This saves money and keeps tenants happy.

• Spot patterns early to prevent widespread problems
• Address root causes instead of just fixing symptoms
• Save money by preventing repeat repairs

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Property portfolio view with occupancy insights

Unified communications inbox with threads

Customer perspective

“Our backlog shrank by half within a month. The intelligent suggestions help us prioritize correctly, and the automatic updates keep everyone accountable. Tenants love being able to track their repairs, and we love having everything organised.”

Lydia Mensah — Repairs & Compliance Lead, SafeStay Housing

FAQs

Everything teams ask before they sign

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

What training and support do you provide?

We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.

Can we customize it for our specific needs?

Absolutely. Social Home is designed to adapt to your workflows. You can customize fields, create custom reports, set up automated workflows that match your processes, and configure permissions to match your team structure. Our team works with you to ensure the platform fits your unique requirements.

What kind of support is included?

Every plan includes email and in-app chat support with response times based on your plan tier. We also provide regular check-ins during your first 90 days, access to our knowledge base, video tutorials, and community forums. Premium plans include priority phone support and dedicated account management.

Do tenants get notified automatically?

Yes. Tenants receive updates automatically via their preferred method—push notifications, email, or text message—depending on what they choose. They can see exactly what's happening with their repair, when contractors are scheduled, and when work is complete. Tenants can even reply with photos or questions directly in the system, so everything stays organised.

How does the prioritization work?

Our intelligent system analyses each request to understand the urgency based on factors like safety risk, property impact, tenant vulnerability, and type of issue. Urgent repairs like heating failures or safety concerns get prioritized automatically, while routine maintenance gets scheduled appropriately. You can always override the system if needed, but most teams find the automatic prioritization saves time and ensures nothing urgent gets missed.

Can contractors use their own systems?

Many contractors prefer to use Social Home's portal because it's simple and keeps everything organised. However, if your contractors use other systems, we can work with them to ensure information flows smoothly. The goal is to make coordination easy for everyone, so we're flexible about how contractors interact with the system.

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Fix problems faster and keep tenants happy

Get maintenance requests from anywhere, prioritize by urgency, and keep contractors coordinated—all in one place.

50% faster response times

Save 20 hours per week on maintenance coordination

• Tasks and notifications happen automatically—no manual coordination needed

• Contractors get instant alerts when jobs are assigned

• Jobs close automatically when inspections confirm completion

• Focus on quality repairs instead of administrative work