AI insights panel with recommended actions

Transformation & BI leaders

Get ahead of problems before they become crises

See which tenants need support, which properties need attention, and what's coming next—all before problems escalate.

Stop reacting to problems and start preventing them. Social Home's intelligent insights analyse all your operational data to surface risks, opportunities, and recommendations. See which tenants are at risk of falling into arrears, which properties might need maintenance soon, and which compliance items need attention. Our conversational assistant answers questions about your data in plain English, helping you understand trends, identify patterns, and make better decisions. Turn data into action with insights that help you serve tenants better, protect your organization, and run more efficiently.

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AI-powered insights

Why teams invest

• Prevent problems before they escalate
• Make decisions 3x faster
• Get answers to questions instantly

Available on all devices

Access from your computer: full

Use on your mobile device: full

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

You're always reacting to problems instead of preventing them

By the time you realise a tenant is in trouble or a property needs attention, the situation has often escalated. You're putting out fires instead of preventing them, which creates stress, costs money, and leads to poor outcomes. Without early warning signs, you can't intervene proactively.

• Get early warnings about tenants at risk of falling into arrears
• See which properties might need maintenance soon so you can plan ahead
• Receive energy optimization suggestions that save money and reduce carbon footprint
• Prevent problems before they become crises

Pain point

Generic AI tools don't understand your business

Generic AI assistants can't answer questions about your specific data or provide insights relevant to social housing. They lack context about your properties, tenants, and operations, so their answers aren't useful. You need AI that understands your business and can help with real decisions.

• Get insights trained specifically on social housing operations
• Every answer includes source references so you can verify the information
• See confidence levels so you know how reliable each insight is
• Ask questions about your actual data and get relevant answers

Pain point

Insights get lost and nothing happens

When insights are shared via email or reports, they often get ignored or forgotten. There's no tracking of who saw what, no automatic follow-up, and no way to turn insights into action. Great insights are useless if they don't lead to action.

• Assign insights to team members so someone owns each recommendation
• Track which insights have been read and which need attention
• Create tasks automatically from insights so action happens
• Turn insights into outcomes instead of just information

Key capabilities

What you'll love about this feature

See what's coming before it becomes a problem

Browse insights about arrears risk, maintenance predictions, safeguarding concerns, and energy optimization. Filter by severity to focus on what matters most, see confidence levels so you know how reliable each insight is, and take action directly from insights.

• Filter insights by severity so urgent items get attention first
• See confidence badges so you know how reliable each insight is
• Link insights directly to actions so recommendations become reality
• Focus on what matters instead of sifting through data

Ask questions and get instant answers

Have a question about your data? Just ask in plain English. Our conversational assistant understands your properties, tenants, and operations, and provides answers with references to your actual data. No need to know specific commands or formats—just ask naturally.

• Ask questions about your actual data and get relevant answers
• See entity cards that show related properties, tenants, or cases
• Get answers formatted clearly so they're easy to understand
• Every answer includes sources so you can verify the information

Turn insights into action automatically

Don't let great insights go to waste. Assign insights to team members, track decisions, and create tasks automatically. See the complete history of what actions were taken based on insights, and ensure recommendations lead to outcomes.

• Assign insights to team members so someone owns each recommendation
• See the complete history of actions taken based on insights
• Create tasks or maintenance requests automatically from insights
• Get notifications when new insights appear that need attention

Time-saving benefits

Save 8 hours per week with proactive insights

Stop spending time analysing data and looking for problems. Insights are generated automatically in the background, and you're notified when something needs attention. Tasks appear automatically based on insights, so you can focus on taking action instead of finding problems.

• Insights are generated automatically so you don't need to run reports
• Get notifications when insights appear that need your attention
• Tasks are created automatically from insights so action happens
• Spend time solving problems instead of finding them

Real-world scenarios

See how this works in practice

Scenario: A tenant is at risk of falling into arrears

Before Social Home, you might not notice a tenant is struggling until they're already behind on rent. Now, the system analyses payment patterns, benefits status, and other factors to identify tenants at risk early. You get an alert with a recommended support plan, and you can reach out proactively to help before the situation becomes serious.

• Identify at-risk tenants weeks before problems escalate
• Get recommended support plans so you know how to help
• Prevent arrears instead of just managing them

Scenario: You need to understand why maintenance costs are rising

Instead of spending hours analysing spreadsheets, you simply ask "Why are maintenance costs higher this quarter?" The AI assistant analyses your data, identifies patterns, and explains the trends with references to specific properties or contractors. You get actionable insights in seconds instead of hours.

• Get answers to complex questions in seconds
• Understand trends and patterns without manual analysis
• Make data-driven decisions with confidence

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Analytics dashboard with funnels and KPIs

Admin dashboard overview with KPIs and alerts

Customer perspective

“Instead of combing through data, the insights tell us exactly where to act. We can help tenants before problems escalate, and our team makes better decisions with the AI assistant answering questions instantly.”

Dr. Martin Law — Chief Data Officer, Renew Housing

FAQs

Everything teams ask before they sign

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

What training and support do you provide?

We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.

Can we customize it for our specific needs?

Absolutely. Social Home is designed to adapt to your workflows. You can customize fields, create custom reports, set up automated workflows that match your processes, and configure permissions to match your team structure. Our team works with you to ensure the platform fits your unique requirements.

What kind of support is included?

Every plan includes email and in-app chat support with response times based on your plan tier. We also provide regular check-ins during your first 90 days, access to our knowledge base, video tutorials, and community forums. Premium plans include priority phone support and dedicated account management.

How accurate are the AI insights?

Our AI insights are trained specifically on social housing operations and learn from your organization's patterns. Each insight includes a confidence level so you know how reliable it is. The system gets more accurate over time as it learns your specific context. Most teams find the insights are highly accurate and actionable, especially for identifying trends and patterns.

Can we customize what insights we receive?

Absolutely. You can configure which types of insights you want to receive, set thresholds for when insights are generated, and choose how you're notified. Some teams want insights about everything, while others prefer to focus on specific areas like arrears or maintenance. We'll help you set it up to match your priorities.

What about data privacy with AI?

Data privacy is built into every aspect of our AI system. All insights are generated from your own data, which stays secure and private. The AI assistant only accesses information you authorize, and all answers include source references so you can verify where information came from. We're fully GDPR compliant and can help you configure the system to meet your privacy requirements.

Back to all features →Analytics & Tracking Compliance & Safeguarding Finance & Benefits

Ready to Transform Your AI Insights & Chat?

See how ai insights & chat can transform your operations and help you serve your tenants better. Join over 500 housing providers already using Social Home to streamline their work.

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Get ahead of problems before they become crises

See which tenants need support, which properties need attention, and what's coming next—all before problems escalate.

AI-powered insights

Save 8 hours per week with proactive insights

• Insights are generated automatically so you don't need to run reports

• Get notifications when insights appear that need your attention

• Tasks are created automatically from insights so action happens

• Spend time solving problems instead of finding them