Property managers & operations teams
Issue time-limited access for tenants, contractors, viewings, and move-ins without handing keys around.
Keys slow everything down. They need collecting, returning, tracking, cutting, replacing, and chasing, and every handover creates another opportunity for delay or risk. Social Home’s access-code workflows help property teams manage modern access with more confidence. During move-in, a tenant can receive the details they need at the right stage. For contractors, a code can be limited to the appointment window. For viewings, access can be tied to the arranged time rather than shared informally. Managers get a clearer record of who was given access and why, while tenants and visitors get a smoother arrival experience. It is not about making access casual; it is about making it controlled, traceable, and far less dependent on someone being available to pass over a physical key.
Time-limited accessAccess from your computer: full
Use on your mobile device: partial
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
Every physical key creates coordination work. Someone has to be available, the visitor has to arrive on time, and the key has to come back. When that breaks down, repairs, viewings, and move-ins are delayed.
Pain point
A copied key or informally shared code can linger long after it should. That creates anxiety for tenants and risk for managers, especially when access was only needed for a short appointment.
Pain point
When access is handled through phone calls and informal messages, the audit trail is weak. If a tenant asks who entered or a contractor misses an appointment, your team has to piece the story together.
Key capabilities
Access details can become part of the move-in journey, alongside the checklist, inventory, welcome pack, and house rules. Tenants know when and how they can enter, and managers know the handover was controlled.
What this means for you: less move-in friction and a more professional first impression.
Repairs and inspections often need access, but tenants still need to feel protected. Time-limited access lets you support the appointment without creating open-ended entry.
What this means for you: faster repairs without making access feel loose or unmanaged.
When a property is being viewed, turned around, or used for short stays, access needs to be convenient but controlled. Social Home helps teams keep those access moments tied to the right person and time.
Time-saving benefits
Access-code workflows reduce the small coordination tasks that add up across a portfolio. Instead of arranging handovers, chasing returns, and forwarding instructions manually, teams can manage access as part of the wider property journey.
Real-world scenarios
A heating engineer is booked for 9am. Instead of collecting keys from the office, they receive time-limited access linked to the repair. The tenant knows who is expected, and your team has the access record tied to the job.
A new tenant reaches the property after the office has closed. Their move-in information includes the access details they need, alongside the welcome pack and house rules, so arrival still feels organised.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“The practical difference is huge. Contractors can attend without waiting for someone to meet them, and new tenants are not left standing outside calling the office. Access feels smoother but also more controlled.”
Martin Hughes — Property Operations Lead
FAQs
Yes. Access-code workflows are designed for situations where entry should only be available for a defined period, such as contractor appointments, viewings, arrivals, or move-in windows.
Not necessarily. Many teams still keep physical keys for backup and emergency access. The value is reducing unnecessary handovers and giving temporary visitors a more controlled way to enter when a code is appropriate.
Yes. Access details can sit alongside move-in checklists, welcome packs, house rules, and inventory records, giving tenants a joined-up arrival experience and your team a clearer handover record.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
See how access codes can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team