Serviced accommodation operators
Sync calendars across every OTA, automate guest messaging, and handle check-in, pricing, and payments in one platform.
Short lets and serviced accommodation are high-yield but high-touch. Bookings arrive from Airbnb, Booking.com, and direct enquiries, guests expect instant answers at all hours, and a single double-booking can cost you a review and a refund. Social Home connects to your channel manager so availability and rates stay in sync across every OTA, then automates the guest journey: enquiries answered, check-in details sent, access codes issued, and deposits collected, without you typing the same message for the hundredth time. Dynamic pricing keeps your nightly rate competitive, an AI concierge handles guest questions around the clock, and every payment and extra charge is tracked. Whether you manage two units or two hundred, you get hotel-grade operations without a hotel-sized team.
Lift occupancy and nightly yieldAccess from your computer: full
Use on your mobile device: partial
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
When Airbnb, Booking.com, and direct bookings are not in sync, two guests can book the same night. The fallout, a cancellation, a refund, and a bad review, is expensive and avoidable.
Pain point
Short-let guests message constantly and expect replies in minutes, day or night. Answering every enquiry, booking question, and check-in query by hand does not scale.
Pain point
Static nightly rates miss demand spikes and leave gaps unsold. Updating prices by hand across channels for events, seasons, and weekends is relentless.
Key capabilities
Connect your channel manager and every booking, from any OTA or direct, lands in a single synchronised calendar, with availability and rates always consistent everywhere.
From enquiry to checkout, the guest experience runs itself: instant answers, timely check-in instructions, access codes, house rules, and a smooth checkout, all automated and on-brand.
Dynamic pricing keeps you competitive while payments, deposits, and extra charges are captured and tracked automatically, so revenue management is no longer a manual chore.
Time-saving benefits
Social Home keeps your calendar in sync, talks to guests, issues access, adjusts prices, and collects payments automatically, so a tiny team can run a large portfolio of units to a high standard.
Real-world scenarios
A guest books on Airbnb at midnight and immediately asks about parking and check-in. The AI concierge answers both instantly, the calendar blocks those nights across every other channel, and scheduled messaging sends arrival details and the access code before the guest sets off.
A concert weekend sends demand soaring. Dynamic pricing lifts your nightly rate automatically and pushes it to every channel, so you capture the premium instead of selling the dates at a flat rate you set weeks ago.
See it in action
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“We doubled our units without adding staff. The channel sync ended our double-booking nightmares, and the AI concierge answers guests at 2am so we do not have to. Our occupancy and our reviews both went up.”
Sofia Marchetti — Serviced Accommodation Operator
FAQs
Social Home connects through your channel manager to leading OTAs such as Airbnb and Booking.com, plus your direct bookings. Availability and rates stay synchronised across every connected channel from one calendar, which is what prevents double-bookings and stale pricing.
The AI concierge answers common guest questions instantly and around the clock, about check-in, parking, wifi, house rules, and more, drawing on each property's verified information. When a question genuinely needs you, it escalates rather than guessing, so guests get fast, accurate answers without you being on call all night.
Yes. Security deposits, extra-guest fees, and other charges can be collected and tracked against each booking, with deposits released according to your policy. Every payment is reconciled automatically, so your short-let revenue is as clear as the rest of your portfolio.
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
See how short-let management can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.
See the workflow, discuss your setup, and choose the right plan for your team