Compliance
Housing Ombudsman Service
Critical for understanding complaint trends and landlord failures. All registered social housing providers must comply with their statutory Complaint Handling Code. Publishes spotlight reports and special investigations showing what leads to maladministration.
2 min read
Intermediate
Compliance Resource
Type: Specialized Guidance
Category: Social Housing
Priority: Level 2
Description
Critical for understanding complaint trends and landlord failures. All registered social housing providers must comply with their statutory Complaint Handling Code. Publishes spotlight reports and special investigations showing what leads to maladministration.