Temporary accommodation software for councils

Place households faster. Officers stay in charge.

Find, hold and confirm temporary accommodation, keep every home compliant for the whole stay, and let AI take the admin off the placement desk. Every decision stays with your officers.

Book a demo What it solves

Two council housing officers reviewing a temporary accommodation placement together

A housing officer handing over the keys to a temporary accommodation home

A family being welcomed to a temporary accommodation home by a housing officer

Control and safety, built in

Officers decide
AI never decides eligibility, suitability, priority or allocation.
Answers cite their sources
Every suggestion shows its reasons and links to the records behind it.
Nothing reaches a household without approval
Only routine chasers to providers can run on their own, and only when you switch them on.
Sensitive matters go to a person
Safeguarding and legal matters skip automation entirely.
Your data, your control
The council is the data controller, with processing in the UK and EU.
Full audit export
Every suggestion, edit and approval is logged, and you can export the lot.

What it solves

Six problems on the placement desk. Eight AI workflows.

The problemHow the AI helps, and what you decide

Hard-to-find homes

Four and five bed homes, wheelchair-accessible and adapted homes, and providers who accept support animals.

Ask for a placement in plain English

Type the need as you would say it. It becomes a checklist of bedrooms, capacity, access, pets, area, budget and dates. Fixed rules check every hard requirement first, then each home explains why it fits or falls short.

You decide: Suitability. Access needs are never quietly relaxed to fill the list.

Call out for homes that are hard to find

When the shortlist is thin, it drafts a targeted call-out to your admitted providers and invited agents with the size, adaptations, pets policy, area and dates, and records what you could not find.

You decide: Who receives the call-out, and whether it is sent.

Out-of-hours placements

Households arrive late, including large families who must be placed across rooms tonight and moved tomorrow.

Ask for a placement in plain English

You decide: Suitability. Access needs are never quietly relaxed to fill the list.

Your own assistant for the working day

Start with a morning brief: who needs placing, holds awaiting an answer and deadlines coming up. Ask across cases, bookings and providers and get answers that cite their sources. Ask by voice or text for a reminder, task, draft or case note.

You decide: Nothing is created until you confirm it.

Hundreds of messages a day

Suitability questions, repairs and updates arrive by email and chat, and households struggle to reach you.

A household inbox that sorts itself

Placed households get one place to write to you. Each message is sorted into suitability, repair, housing benefit, safeguarding, legal or general. Repairs go to the provider, and replies are drafted for you.

You decide: Every reply. Safeguarding and legal messages go straight to a person.

Follow-ups that run on rules you set

Routine, factual chasers to providers and agents can run on their own once you switch them on: an unanswered hold, a certificate expiring before the stay ends, an overdue repair or a missing invoice. Anything to a household is drafted for your approval.

You decide: Which rules run. Safeguarding and legal matters are never automated.

The document backlog

Certificates and booking documents wait in a long queue before a home can be approved.

Clear the document backlog

Certificates are read on arrival. Type, dates, address and issuer are filled in, the address is matched to the property reference, and each certificate is checked against the whole stay. The riskiest documents rise to the top of the queue.

You decide: Whether a document is Checked or Council-attested. It fills in fields; it never approves.

Follow-ups that run on rules you set

You decide: Which rules run. Safeguarding and legal matters are never automated.

The same record, keyed again

Your booking portal, procurement spreadsheet, housing system and e-signature each hold part of the same placement.

The placement pack, ready to sign

From a confirmed booking, the licence agreement, housing benefit claim details and confirmation letter are filled in and sent for e-signature in the same place.

You decide: What is signed and sent.

Plus a one-way import of your spreadsheet or system export, so nothing is keyed twice.

Hand-offs to other teams

Legal, housing needs and social services each need their own version of the story.

Voice notes that write themselves up

Record a voice note after a call, visit or huddle, on your phone or computer. It is transcribed and summarised onto the household, booking or provider record, and next steps are suggested as tasks, reminders or draft messages.

You decide: Which follow-ups to keep. It records only and never makes calls.

Your own assistant for the working day

You decide: Nothing is created until you confirm it.

AI and automation, shown working

The automations, rule by rule.

Every rule says what runs on its own, what waits for your approval, and what always goes to a person. Each rule is off until your council switches it on.

Automation rules. Select a rule to see its workflow.
When	What happens	Level
	Nudge the provider, then prompt you to call if it is missed againTo: Provider	Automatic
	Chase the provider with an upload link; the home stays unbookable until it is CheckedTo: Provider	Automatic
	Ask the provider to upload it againTo: Provider	Automatic
	Remind the agents and send you a summaryTo: Agents	Automatic
	Acknowledge with a template, forward to the provider and chase at the deadlineTo: Household, provider	Automatic

Nudge the provider, then prompt you to call if it is missed again
AutomaticTo: Provider
Chase the provider with an upload link; the home stays unbookable until it is Checked
AutomaticTo: Provider
Ask the provider to upload it again
AutomaticTo: Provider
Remind the agents and send you a summary
AutomaticTo: Agents
Acknowledge with a template, forward to the provider and chase at the deadline
AutomaticTo: Household, provider

Page 1 of 3 · 12 rules

On a booking platform built for temporary accommodation.

Supplier register
Admit providers, agents and landlords once, with their homes, contacts and records in one place.
Live availability
See which homes are free tonight by size, access, pets, area, floor and nightly rate.
Hold, then confirm
Hold up to three homes while you check suitability. The first acceptance confirms and the rest are released.
Compliant for the whole stay
Only homes whose checked certificates stay valid until the booking ends appear in search.
Invoices from bookings
Invoices are drafted from confirmed bookings, so queries and missing submissions stand out.
Works alongside your systems
Bring in your spreadsheet or any system export with a one-way import. Nothing to rip out.

For housing officers on the move

The placement desk, in your pocket.

Check tonight's placements, answer a hold, record a voice note after a visit and approve a drafted reply from your phone.

Holds and confirmations
Voice notes after every visit
Drafts waiting for approval
Morning brief

A council housing officer recording a voice note on a phone after a property visit

Questions councils ask

Temporary accommodation software, answered.

Does it replace our booking portal or housing system?

No. It works alongside the systems your council already runs. Your procurement spreadsheet or any system export comes in through a one-way import, so there is nothing to rip out and no data is written back.

How does it keep temporary accommodation compliant for the whole stay?

Only homes whose checked certificates stay valid until the booking ends appear in search. When a certificate is due to expire before a stay ends, the provider is chased with an upload link and the home cannot be booked until the new certificate is Checked.

What does the AI do on its own?

Only routine, factual chasers to providers and agents, such as an unanswered hold or a missing invoice, and only once your council switches each rule on. Anything to a household is drafted for an officer to approve.

Can the AI decide suitability, priority or allocation?

No. Officers make every decision on eligibility, suitability, priority and allocation. Suggestions show their reasons and link to the records behind them, and safeguarding and legal matters always go straight to a person.

Who controls council and household data?

The council is the data controller. Processing takes place in the UK and EU, providers see only what they need for a booking, and every suggestion, edit and approval is logged in an audit trail you can export.

Can housing officers use it away from the desk?

Yes. Officers can check placements, answer holds, record voice notes after a visit and approve drafted replies from a phone.

Temporary accommodation, handled together

See the placement desk working for your team.

Book a demo →Talk to our team →

Partners and charities

Referring households?

Charities and advice services can add Social Home to their directory and work with our partnerships team.

Council and charity partnerships →

Control and safety, built in

Officers decide

AI never decides eligibility, suitability, priority or allocation.

Answers cite their sources

Every suggestion shows its reasons and links to the records behind it.

Nothing reaches a household without approval

Only routine chasers to providers can run on their own, and only when you switch them on.

Sensitive matters go to a person

Safeguarding and legal matters skip automation entirely.

Your data, your control

The council is the data controller, with processing in the UK and EU.

Full audit export

Every suggestion, edit and approval is logged, and you can export the lot.

Six problems on the placement desk. Eight AI workflows.

The problemHow the AI helps, and what you decide

Hard-to-find homes

Four and five bed homes, wheelchair-accessible and adapted homes, and providers who accept support animals.

Ask for a placement in plain English

You decide: Suitability. Access needs are never quietly relaxed to fill the list.

Call out for homes that are hard to find

When the shortlist is thin, it drafts a targeted call-out to your admitted providers and invited agents with the size, adaptations, pets policy, area and dates, and records what you could not find.

You decide: Who receives the call-out, and whether it is sent.

Out-of-hours placements

Households arrive late, including large families who must be placed across rooms tonight and moved tomorrow.

Ask for a placement in plain English

You decide: Suitability. Access needs are never quietly relaxed to fill the list.

Your own assistant for the working day

You decide: Nothing is created until you confirm it.

Hundreds of messages a day

Suitability questions, repairs and updates arrive by email and chat, and households struggle to reach you.

A household inbox that sorts itself

You decide: Every reply. Safeguarding and legal messages go straight to a person.

Follow-ups that run on rules you set

You decide: Which rules run. Safeguarding and legal matters are never automated.

The document backlog

Certificates and booking documents wait in a long queue before a home can be approved.

Clear the document backlog

You decide: Whether a document is Checked or Council-attested. It fills in fields; it never approves.

Follow-ups that run on rules you set

You decide: Which rules run. Safeguarding and legal matters are never automated.

The same record, keyed again

Your booking portal, procurement spreadsheet, housing system and e-signature each hold part of the same placement.

The placement pack, ready to sign

From a confirmed booking, the licence agreement, housing benefit claim details and confirmation letter are filled in and sent for e-signature in the same place.

You decide: What is signed and sent.

Plus a one-way import of your spreadsheet or system export, so nothing is keyed twice.

Hand-offs to other teams

Legal, housing needs and social services each need their own version of the story.

Voice notes that write themselves up

You decide: Which follow-ups to keep. It records only and never makes calls.

Your own assistant for the working day

You decide: Nothing is created until you confirm it.

The automations, rule by rule.

Every rule says what runs on its own, what waits for your approval, and what always goes to a person. Each rule is off until your council switches it on.

Automation rules. Select a rule to see its workflow.
When	What happens	Level
	Nudge the provider, then prompt you to call if it is missed againTo: Provider	Automatic
	Chase the provider with an upload link; the home stays unbookable until it is CheckedTo: Provider	Automatic
	Ask the provider to upload it againTo: Provider	Automatic
	Remind the agents and send you a summaryTo: Agents	Automatic
	Acknowledge with a template, forward to the provider and chase at the deadlineTo: Household, provider	Automatic

Nudge the provider, then prompt you to call if it is missed again
AutomaticTo: Provider
Chase the provider with an upload link; the home stays unbookable until it is Checked
AutomaticTo: Provider
Ask the provider to upload it again
AutomaticTo: Provider
Remind the agents and send you a summary
AutomaticTo: Agents
Acknowledge with a template, forward to the provider and chase at the deadline
AutomaticTo: Household, provider

Page 1 of 3 · 12 rules

On a booking platform built for temporary accommodation.

Supplier register

Admit providers, agents and landlords once, with their homes, contacts and records in one place.

Live availability

See which homes are free tonight by size, access, pets, area, floor and nightly rate.

Hold, then confirm

Hold up to three homes while you check suitability. The first acceptance confirms and the rest are released.

Compliant for the whole stay

Only homes whose checked certificates stay valid until the booking ends appear in search.

Invoices from bookings

Invoices are drafted from confirmed bookings, so queries and missing submissions stand out.

Works alongside your systems

Bring in your spreadsheet or any system export with a one-way import. Nothing to rip out.