Resident contact
Capture the concern, preferred contact route and the context the next team needs.
RSL resident service software
One resident story. Every team in step.
Connect resident contact, home context, service action and updates in one accountable record for registered providers and housing associations.
- Built for RSL teams
- One home context
- Resident-centred
The resident service path
A clear journey. A connected team. A complete service record.
Shared home record
Keep the relevant resident, tenancy, property and service history together.
Service action
Give the next step a clear owner, due date and visible progress.
Resident update
Record consistent updates alongside the action they relate to.
Outcome oversight
Review delivery, open exceptions and the evidence behind each outcome.
A closer look at the journey
Real service moments, joined through one accountable record.
Resident contact
From concern to clarity
Record the first contact and keep acknowledgement, ownership and follow-up visible in one place.
Repairs
From report to resolution
Connect the report, assigned work, completion evidence and resident communication without rebuilding the story later.
Communication
From updates to trust
Keep messages and next actions recorded so residents and teams can understand what is happening.
Built for every role
One service story. Different responsibilities.
Give each team the context it needs while keeping ownership and resident updates visible.
Resident services
Coordinate contact, acknowledgement and follow-up.
Housing officers
See the home and service context before taking action.
Property teams
Own repairs and maintenance with a visible trail.
Leaders
Review outcomes, exceptions and service evidence.
Evidence in context
A clear record. A smoother journey.
Bring together contact, action, ownership and status so teams can review the service story without relying on fragmented updates.
Explore tenant managementIllustrative workflow — no resident data
| Contact | Action | Owner | Status |
|---|---|---|---|
| Resident contact | Concern acknowledged | Resident services | Recorded |
| Repair request | Assessment assigned | Property team | In progress |
| Resident update | Status shared | Housing officer | Recorded |
| Follow-up | Outcome confirmation due | Resident services | Open |
Connected resident service
Make every resident update count.
Move with confidence
A supported move.
Plan how existing resident, property and service records will move before changing day-to-day workflows.
See the migration guide