A complete tenant and case record
Keep tenancy details, vulnerabilities, support context, contact preferences, notes, and history together so every colleague works from the same information.
Explore Tenant ManagementFor housing managers & operational teams
Keep every housing workflow moving and accountable
Bring tenant communication, repairs, inspections, arrears, compliance, and field teams into one operational view.
Housing managers are expected to resolve issues quickly while coordinating tenants, officers, contractors, property records, and compliance evidence across disconnected systems. Social Home gives operational teams one shared record for each home and tenant. Repairs can be triaged and tracked, inspections and actions stay visible, communication is recorded, arrears risks surface early, and managers can see who owns the next step without chasing updates across email, spreadsheets, and messaging apps.
One record
Per tenant and property
Clear ownership
For repairs and actions
Web + mobile
For office and field teams
Replace fragmented follow-up with one accountable workflow
The daily pressure is not a lack of information; it is information scattered across inboxes, calls, spreadsheets, contractor messages, and separate compliance systems. Social Home connects those touchpoints so housing managers can prioritise risk, assign work, keep tenants informed, and evidence what happened.
Who it is for
Built for every social housing operations operation
Housing managers
See tenant, property, repair, arrears, and compliance context together, with clear ownership and escalation.
Housing officers
Use mobile workflows to record visits, photos, notes, actions, and tenant updates while working in the field.
Supported housing operators
Coordinate accommodation, support activity, risks, and property obligations without splitting the resident record.
Operations directors
Monitor workloads, service risks, overdue actions, and portfolio performance from one operational dashboard.
The capabilities that matter here
Everything social housing operations needs, in one platform
Repairs with ownership and escalation
Capture repair requests, set priority, assign contractors, track progress and cost, and retain images and updates in one auditable workflow.
Explore Maintenance & RepairsTenant communication on record
Bring messages and updates into the tenant and property context, reducing repeated questions and giving managers a reliable communication trail.
Explore Communications HubCompliance actions that reach operations
Turn deadlines and regulatory insights into assigned tasks, reminders, evidence, and follow-up rather than leaving them in a separate register.
Explore Compliance & SafeguardingEarlier intervention on arrears
Surface missed payments and changing risk early, coordinate a fair follow-up plan, and keep decisions and communication documented.
Explore Arrears ManagementField updates without re-keying
Housing officers can capture visits, photos, notes, and urgent actions on mobile so office teams see the latest position without waiting for an end-of-day update.
Explore Mobile WorkforceWhat you can expect
Reduce time spent chasing updates across teams and systems
Give every repair, inspection, and tenant action a clear owner
Keep tenants informed from one recorded communication trail
Give leaders a live view of service risk and overdue work
“The operational record should make the next action, its owner, and the evidence visible to everyone responsible for the resident and the home.”
Social Home — Product principle
Frequently asked questions
Can housing officers use Social Home away from the office?
Yes. Web and mobile workflows support property visits, notes, photographs, tenant communication, maintenance capture, and task updates so information can be recorded where the work happens.
Does it connect repairs with tenant communication?
Yes. Repair status, assigned contractors, images, costs, and relevant communication can be kept against the same maintenance and property context, giving managers and tenants a clearer record of progress.
Can we manage arrears and vulnerability together?
Social Home can surface payment status alongside the tenant record, support context, contact preferences, and case notes. This helps teams plan proportionate intervention with the relevant context visible.
Is it suitable for supported housing operations?
Yes. Supported housing teams can combine property and tenancy management with case records, support context, compliance tasks, communications, maintenance, and team assignment.
Ready to make housing operations easier to run?
See how Social Home connects tenant service, repairs, compliance, arrears, and field work in one accountable platform.