Admin dashboard overview with KPIs and alerts

Housing managers

Never Miss a Tenant Call Again

AI agents handle maintenance requests, rent payments, and tenant inquiries 24/7

Stop losing tenant calls and missing urgent requests. Our AI agents work around the clock, handling maintenance reports, rent payment questions, and general inquiries through voice, SMS, and email. Tenants get instant responses while your team focuses on complex cases. Every interaction is logged, every request is tracked, and nothing falls through the cracks. Imagine reducing response times from hours to seconds, improving tenant satisfaction, and freeing up 20+ hours per week for your team to focus on what matters most.

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Save 20+ hours per week

Why teams invest

• Never miss a tenant call again
• Reduce response times from hours to seconds
• Free up 20+ hours per week for your team
• Improve tenant satisfaction with 24/7 support
• Reduce after-hours staffing costs by up to 80%

Available on all devices

Access from your computer: full

Use on your mobile device: partial

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

Missed calls cost you tenants and revenue

When tenants can't reach you, they get frustrated and may look elsewhere. After-hours calls go unanswered, urgent maintenance requests pile up, and payment questions delay rent collection. Every missed call is a missed opportunity to help a tenant and protect your revenue.

• AI agents answer every call, SMS, and email instantly—no more missed contacts
• 24/7 availability means tenants get help whenever they need it
• Urgent requests are automatically prioritized and escalated
• Never lose a tenant inquiry again, even outside business hours

Pain point

Manual communication is slow and error-prone

Your team spends hours answering the same questions, manually creating maintenance requests, and checking payment status. This repetitive work is time-consuming, prone to errors, and takes your team away from complex cases that need human expertise.

• Agents handle routine inquiries automatically, freeing your team for complex cases
• Consistent, accurate responses every time—no human error
• Maintenance requests created instantly with all necessary details
• Payment status checks happen in seconds, not minutes

Pain point

After-hours support is expensive and hard to staff

Providing 24/7 support means paying for night shifts, weekend coverage, and holiday staffing. This is expensive and difficult to manage, especially for smaller organisations. Yet tenants expect help whenever they need it.

• AI agents provide 24/7 coverage without additional staffing costs
• Seamless escalation to human staff when needed
• Reduce after-hours staffing costs by up to 80%
• Tenants get instant help without waiting for office hours

Pain point

Tenant inquiries pile up during busy periods

When your team is busy with inspections, meetings, or complex cases, routine tenant inquiries stack up. Response times increase, tenant satisfaction drops, and important requests get delayed. Your team feels overwhelmed trying to keep up.

• Agents handle routine inquiries instantly, even during peak times
• Your team can focus on complex cases without interruption
• Response times stay consistent regardless of workload
• Tenants never feel ignored, even when your team is busy

Key capabilities

What you'll love about this feature

24/7 automated tenant support

Tenants can contact you at any time through voice calls, SMS, or email and get immediate, helpful responses. AI agents understand their requests, access relevant information, and provide accurate answers or take appropriate actions like creating maintenance requests.

• Answer tenant calls instantly, even outside business hours
• Handle SMS and email inquiries automatically
• Create maintenance requests with all necessary details
• Check payment status and provide account information
• Schedule appointments and send reminders

Intelligent routing to the right agent

Not all inquiries are the same. Our system automatically routes maintenance requests to the maintenance agent, payment questions to the billing agent, and general inquiries to the appropriate specialist. Each agent is trained for their specific domain.

• Automatic intent classification routes requests correctly
• Specialised agents for maintenance, billing, compliance, and more
• Context-aware responses based on tenant and property data
• Seamless handoff between agents when needed

Multi-channel communication (voice, SMS, email)

Tenants prefer different communication channels. Some want to call, others prefer text messages, and many use email. Our AI agents work across all channels, maintaining context and providing consistent service regardless of how tenants contact you.

• Voice agents handle phone calls with natural conversation
• SMS agents respond to text messages instantly
• Email agents parse and respond to email inquiries
• Unified conversation history across all channels
• Tenants can switch channels without losing context

Proactive outreach and follow-ups

Don't wait for tenants to contact you. AI agents can proactively reach out for maintenance follow-ups, payment reminders, appointment confirmations, and compliance deadlines. This improves tenant engagement and prevents problems before they escalate.

• Automated follow-ups after maintenance work is completed
• Payment reminders sent at optimal times
• Appointment confirmations reduce no-shows
• Compliance deadline alerts keep tenants informed
• Personalised outreach based on tenant history

Seamless escalation to human agents

When a request is too complex or a tenant requests human assistance, AI agents seamlessly transfer the conversation to your team with full context. Your team knows exactly what's been discussed and can pick up where the agent left off.

• Intelligent escalation based on complexity and confidence
• Full conversation history passed to human agents
• Tenants can request human assistance at any time
• No information lost during handoff
• Your team focuses on cases that need human expertise

Time-saving benefits

Fully Automated Communication Workflows

Set up workflows that trigger agents automatically based on events, schedules, or conditions. Agents can proactively contact tenants, follow up on maintenance requests, send payment reminders, and handle routine inquiries without any manual intervention.

• Automated workflows trigger agents based on events or schedules
• Proactive tenant outreach happens automatically
• Maintenance follow-ups sent after work completion
• Payment reminders scheduled at optimal times
• Routine inquiries handled without human involvement

Real-world scenarios

See how this works in practice

Scenario: Tenant reports maintenance issue at 2 AM

A tenant calls at 2 AM to report a burst pipe. The AI agent answers immediately, collects all necessary information, creates an urgent maintenance request, and notifies your on-call team. The tenant gets confirmation and an estimated response time, while your team receives a detailed work order with all the context they need.

• Tenant gets immediate response, even at 2 AM
• Urgent issues automatically prioritized and escalated
• Complete information collected before human contact
• On-call team receives detailed work order instantly

Scenario: Rent payment question during busy period

During a busy morning with multiple inspections scheduled, a tenant texts asking about their rent payment. The AI agent instantly checks their account, provides payment history, confirms the payment was received, and offers to set up a payment plan if needed. Your team never had to interrupt their inspections.

• Tenant gets instant answer without waiting
• Your team stays focused on inspections
• Payment information always accurate and up-to-date
• Payment plans can be set up automatically

Scenario: Proactive maintenance follow-up

After a contractor completes maintenance work, the AI agent automatically calls the tenant to confirm the work was completed satisfactorily, ask if there are any remaining issues, and schedule a follow-up inspection if needed. This happens without your team lifting a finger.

• Tenants feel valued with proactive follow-ups
• Issues caught early before they escalate
• Satisfaction scores improve with better communication
• Your team only gets involved when needed

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Tenant record with communications and case context

AI agent insights panel with status and recommended actions

Tenant conversation record with case context

Customer perspective

“We used to miss 30% of after-hours calls. Now, every tenant gets an immediate response, and our team only handles the complex cases. The AI agents have reduced our response time from hours to seconds, and tenant satisfaction has improved significantly.”

Sarah Mitchell — Operations Manager, Community Housing Trust

FAQs

Everything teams ask before they sign

How accurate are AI agents?

Our AI agents achieve high accuracy rates through fine-tuning and continuous learning. They can handle most routine inquiries with confidence, and automatically escalate complex cases to human staff. We monitor performance continuously and improve agents based on real-world usage.

Can agents access tenant data?

Yes, agents can access relevant tenant and property data based on their configured permissions. All data access is logged and audited for security and compliance. Agents only access information necessary to answer the tenant's question or perform the requested action.

What happens if an agent can't help?

Agents are configured with escalation rules. If they cannot resolve an issue or the tenant requests human assistance, they seamlessly transfer the conversation to your team with full context. Your team knows exactly what's been discussed and can pick up where the agent left off.

Can I customise agent responses?

Yes, you can customise system prompts, configure agent behaviour, and fine-tune agents with your own training data for company-specific terminology and processes. Our admin dashboard makes it easy to configure agents to match your organisation's voice and procedures.

How much do AI agents cost?

Pricing varies based on the package you choose. We offer packages starting from £79/month for voice agents, with multi-channel packages available. See our pricing page for full details on all agent packages and add-ons.

Do agents work with our existing phone system?

Yes, our voice agents integrate with Twilio and work with your existing phone numbers. SMS and email agents integrate with your current communication channels. You can configure agents to work alongside your existing systems.

How do I train agents for my organisation?

You can fine-tune agents using your own conversation data, customise system prompts to match your procedures, and configure agents with your organisation's terminology. Our training system makes it easy to improve agent performance over time.

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

What training and support do you provide?

We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.

Can we customize it for our specific needs?

Absolutely. Social Home is designed to adapt to your workflows. You can customize fields, create custom reports, set up automated workflows that match your processes, and configure permissions to match your team structure. Our team works with you to ensure the platform fits your unique requirements.

What kind of support is included?

Every plan includes email and in-app chat support with response times based on your plan tier. We also provide regular check-ins during your first 90 days, access to our knowledge base, video tutorials, and community forums. Premium plans include priority phone support and dedicated account management.

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