Pain point
Channel sprawl
Teams jump between email, SMS, and messaging apps.
- • Single inbox
- • Channel filters
- • Participant management
Customer success teams
Every tenant conversation, on every channel, in one inbox
Email, SMS, WhatsApp, phone, and document sharing—fully auditable.
Stop losing track of commitments. Social Home’s communications hub captures multi-channel conversations, call logs, and media attachments alongside case files.
Why teams invest
- • Respond to tenants 2x faster
- • Never lose track of a conversation
- • Maintain complete audit trails
Available on all devices
Access from your computer: full
Use on your mobile device: full
Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.
Pain point
No audit trail
Conversations aren’t tied to case notes.
- • Conversation-to-case linking
- • Media attachments stored centrally
- • Read receipts
Pain point
Slow follow-up
Important messages get buried.
- • Automated reminders
- • Typing indicators
- • Call logging with transcription
Key capabilities
What you'll love about this feature
One inbox for all conversations
Manage group conversations, direct messages, and announcements all in one place. Add or remove participants as needed, see unread message counts at a glance, and know who's online so you can reach the right person quickly.
- • Add or remove participants from conversations easily
- • See unread message counts so you know what needs attention
- • Know who's online with presence indicators
- • Organise conversations by tenant, property, or topic
Share documents and media seamlessly
Collect forms, images, and files directly in conversations. Preview files without downloading, attach documents from case files quickly, and control who can download what with role-based permissions.
- • Preview files without downloading so you can see what's shared
- • Attach documents from case files instantly
- • Control who can download files with role-based permissions
- • Keep all shared files organised and accessible
Never lose track of phone calls
All phone calls are automatically logged and transcribed. Play back recordings when needed, see transcripts instantly, and link calls to tasks or maintenance requests. Never forget what was discussed or promised.
- • All calls are transcribed automatically so you can search conversations
- • Play back audio recordings when you need to hear the details
- • Link calls to tasks or maintenance requests so everything stays connected
- • Maintain complete records of all phone communications
Time-saving benefits
Save 8 hours per week on communication management
Stop spending time switching between apps, searching for conversations, and trying to remember what was said. All communications are organised automatically, reminders appear when follow-up is needed, and tasks are created from conversations automatically.
- • Notifications keep everyone in the loop automatically
- • Set notification preferences so you're informed how you want
- • Tasks are created automatically from conversations so nothing gets forgotten
- • Spend time on conversations instead of managing communications
Real-world scenarios
See how this works in practice
Scenario: A tenant calls about a maintenance issue
Before Social Home, you'd take notes during the call, hope you remembered everything, and try to find the right person to assign the work. Now, the call is automatically logged and transcribed, you can create a maintenance request directly from the conversation, and the tenant gets updates automatically. Everything stays connected, and nothing gets lost.
- • Create maintenance requests directly from phone calls
- • Never forget what was discussed with automatic transcription
- • Keep tenants informed automatically so they know what's happening
Scenario: A tenant disputes something you said
In the past, you'd have to rely on memory or hope you had notes. With Social Home, you can see the complete conversation history—every email, text, WhatsApp message, and phone call—all in one place. Find exactly what was said, when it was said, and prove it with complete records.
- • Find any conversation instantly with complete search
- • Prove what was said with complete conversation records
- • Resolve disputes quickly with full context
See it in action
Real screenshots from Social Home
These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.
Customer perspective
“We no longer screenshot WhatsApp chats as evidence. Every message and file is captured with the right context and permissions. Our team can see the complete conversation history for any tenant instantly, and we never lose track of what was promised.”
Francesca Osei — Customer Success Lead, Haven Housing
FAQs
Everything teams ask before they sign
How quickly can we get started?
Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.
What training and support do you provide?
We offer comprehensive training for all team members, including live training sessions, video tutorials, and detailed documentation. Our support team is available via email, phone, and in-app chat. Plus, you'll have access to our knowledge base with step-by-step guides for every feature.
Can we customize it for our specific needs?
Absolutely. Social Home is designed to adapt to your workflows. You can customize fields, create custom reports, set up automated workflows that match your processes, and configure permissions to match your team structure. Our team works with you to ensure the platform fits your unique requirements.
What kind of support is included?
Every plan includes email and in-app chat support with response times based on your plan tier. We also provide regular check-ins during your first 90 days, access to our knowledge base, video tutorials, and community forums. Premium plans include priority phone support and dedicated account management.
Can tenants use their preferred communication channel?
Absolutely. Tenants can contact you through email, text, WhatsApp, phone, or in person—whatever they prefer. All conversations come into your unified inbox, so you can respond from one place while tenants use the channel they're comfortable with. This makes it easier for tenants to reach you and easier for you to manage all communications.
What about privacy and data protection?
Privacy and data protection are built into every aspect of our communications system. All conversations are encrypted, access is controlled through role-based permissions, and we're fully GDPR compliant. You control who can see what conversations, and sensitive information can be protected automatically.
Can we integrate with our existing phone system?
Yes. Social Home can integrate with most phone systems to automatically log and transcribe calls. We can also work with your existing email and messaging systems to bring everything into one place. Our team will help you set up integrations during onboarding.
Ready to Transform Your Communications Hub?
See how communications hub can transform your operations and help you serve your tenants better. Join over 500 housing providers already using Social Home to streamline their work.
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