Social Home
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AI insights panel with recommended actions

Landlords & property managers

Know exactly who your best tenants are—at a glance

A single 0–100 reliability score for every tenant, updated automatically, so you can reward good tenants and spot problems early.

You can usually tell a great tenant from a difficult one—but only after months of living with the consequences, and never with anything you can put in a reference. Social Home's Tenant Score turns everyday behaviour into a single, objective number from 0 to 100, recalculated every week. It blends the things that really matter—rent paid on time, shared duties completed, how well those duties were done, how promptly maintenance is handled, and loyalty over time—into one clear, colour-coded reading. Green means an excellent, reliable tenant. Amber means someone who needs a gentle nudge. Red flags a tenant who is slipping, before it becomes rent arrears or a dispute. New tenants start from a fair, neutral baseline, so no one is punished on day one, and the score grows as they build a track record. It gives you an early-warning system, an evidence-backed way to write references and make renewal decisions, and—best of all—it rewards your good tenants with a reputation they have genuinely earned.

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Updated automatically every week

Why teams invest

  • • See every tenant's reliability as one clear score
  • • Catch problems weeks before they become arrears
  • • Reward great tenants with a reputation they've earned

Available on all devices

Access from your computer: full

Use on your mobile device: partial

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

You only find out a tenant is unreliable when it's a problem

Without an ongoing measure of how a tenant is doing, you are relying on gut feel and memory. You often do not notice someone slipping until the rent is late or a dispute has already landed—by which point it is expensive to put right.

  • • See a tenant's reliability trend week by week, not in hindsight
  • • Catch late rent, missed duties and ignored maintenance early
  • • A clear amber or red flag before a small issue becomes a crisis
  • • Have a quiet word in time to change the outcome

Pain point

Great tenants go unrecognised

The tenants who pay on time, keep the house clean and cause you no trouble rarely get any recognition for it. There is no simple way to reward reliability or give a model tenant a reputation they can carry with them.

  • • Reliable tenants earn a visible, well-deserved reputation
  • • Reward good behaviour rather than only chasing the bad
  • • A data-backed reason to prioritise renewals with your best tenants
  • • Encourage the whole house to pull its weight

Pain point

References are guesswork

When you are asked for a reference or weighing up a renewal, you are working from a vague impression rather than evidence. That makes it hard to be fair, hard to be confident, and hard to justify the decision if it is ever questioned.

  • • Back references and renewal decisions with real behaviour
  • • Replace a fuzzy impression with a clear, objective record
  • • Be fair and consistent across every tenant you manage
  • • Make confident decisions you can stand behind

Key capabilities

What you'll love about this feature

One number that tells the whole story

The Tenant Score distils everything that matters into a single reading from 0 to 100, colour-coded so you can read a whole portfolio in seconds. Green is excellent, amber needs attention, and red is at risk.

  • • A clear 0–100 score for every tenant
  • • Colour bands—green, amber and red—for an instant read
  • • See it on each tenant's profile and across your whole directory
  • • Understand your portfolio's reliability at a glance

What this means for you: no more digging through payment and duty history to work out who to trust.

Built on what really matters

The score blends five real signals of a good tenant—rent paid on time, shared duties completed, how well those duties were rated by housemates, how promptly maintenance is handled, and loyalty over the length of the tenancy.

  • • Rent history is the biggest driver, as it should be
  • • Completed shared duties and their quality both count
  • • Prompt handling of maintenance responsibilities is rewarded
  • • Long-standing tenants earn a loyalty bonus over time

What this means for you: a rounded, fair picture of reliability, not a single narrow measure.

Fair by design, and always current

Every score recalculates automatically each week, so it always reflects the latest behaviour. New tenants start from a neutral baseline in areas where they have no history yet, so no one is unfairly marked down on their first day.

  • • Recalculated automatically every week—no manual work
  • • New tenants begin from a fair, neutral starting point
  • • Scores rise as tenants build a positive track record
  • • Always reflects how a tenant is behaving right now

Time-saving benefits

It keeps score so you don't have to

Social Home watches rent, shared duties, maintenance and tenancy length continuously, and updates every tenant's score for you—turning months of behaviour into a single number you can act on today.

  • • Rent, duties, maintenance and loyalty all feed the score automatically
  • • Weekly recalculation keeps every score current with no effort
  • • Slipping tenants surface as amber or red before problems grow
  • • Colour-coded flags make the whole directory readable in seconds

Real-world scenarios

See how this works in practice

Scenario: recognising a model tenant

A tenant has paid every month on time, completes every cleaning duty, and consistently earns top marks from their housemates. Their score sits in the low nineties, firmly green. When they ask to renew or need a reference, you have week-by-week evidence they are a model tenant—so you can prioritise keeping them and write a glowing, honest reference in minutes.

  • • Reward reliability with renewals and references
  • • Evidence, not a vague impression, behind every decision
  • • Keep your best tenants happy and in place

Scenario: catching a problem early

Another tenant starts missing bin duties and pays rent a few days late twice. Their score drifts from green into amber, and you spot the flag in your tenant directory. You have a quiet, friendly word before it becomes rent arrears or a housemate complaint—turning what could have been a formal dispute into a five-minute conversation.

  • • An early warning weeks before a crisis
  • • Step in while it is still an easy conversation
  • • Prevent arrears and disputes rather than react to them

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

AI insights panel with recommended actions
Tenant 360 with risk and arrears context
Admin dashboard overview with KPIs and alerts

Customer perspective

“It's the first time I've had an honest, at-a-glance read on every tenant. I can see who my stars are and reward them, and I catch the ones drifting into trouble weeks before it would have turned into arrears. It has quietly changed how I manage.”

Rachel Bennett — Portfolio Landlord

FAQs

Everything teams ask before they sign

How is the Tenant Score worked out?

It blends five signals of a reliable tenant into one 0–100 score: rent paid on time, which carries the most weight, plus shared duties completed, how well those duties were rated by housemates, how promptly maintenance is handled, and a loyalty bonus that grows with the length of the tenancy. The score recalculates automatically every week, so it always reflects the latest behaviour.

Is it fair to brand-new tenants?

Yes. New tenants start from a neutral baseline in any area where they do not yet have a track record, so no one is unfairly marked down on day one. From there, the score reflects their actual behaviour—paying on time, doing their share, and looking after the property all move it up over the weeks and months that follow.

What can I use the score for?

Think of it as an at-a-glance reliability signal. Use it to spot a tenant slipping before it becomes arrears or a dispute, to decide who to prioritise for renewals, and to write evidence-backed references. Because it is objective and updated weekly, it helps you be fair and consistent across every tenant rather than relying on memory or gut feel.

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

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Ready to Transform Your Tenant Score?

See how tenant score can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.

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