Arthur Online Alternative - Social Home

# Arthur Online Alternative - Social Home ## Overview Arthur Online is a property management software platform offering basic property and tenant management features. However, for social housing providers, Arthur Online's limited resident experience tools and manual compliance evidence capture create inefficiencies and compliance risks. ## Why Social Home is a Better Alternative ### Arthur Online's Limitations Arthur Online provides **basic property management** but has significant gaps: - **Fewer resident experience tools** - Limited tenant communication and support features - **Manual compliance evidence capture** - Time-consuming document management - **Limited automation** - Manual workflows for inspections, reminders, and compliance - **Basic analytics** - Limited insights into portfolio performance - **No case file system** - No centralised tracking of tenant support needs - **Limited maintenance workflows** - Basic work order tracking without contractor coordination ### What Social Home Provides Social Home offers **advanced resident experience and automated compliance**: #### ✅ Superior Resident Experience Tools - **Guided resident journeys** - Step-by-step workflows for onboarding, inspections, and support - **Multi-channel communications** - Email, SMS, and WhatsApp in one platform - **Case file system** - Centralised tracking of tenant support needs and safeguarding concerns - **Self-service portal** - Tenants can view their information, submit maintenance requests, and communicate #### ✅ Automated Compliance Evidence Capture - **Automatic document storage** - All compliance certificates stored digitally - **Inspection evidence** - Photos, notes, and compliance checks captured automatically - **Renewal reminders** - Never miss a licence or certificate renewal - **No spreadsheets required** - Everything digital and searchable #### ✅ Advanced Automation - **Automated workflows** - Inspections, reminders, and compliance actions - **Arrears prevention** - Early warning systems and automated payment reminders - **Maintenance coordination** - Automated work order assignment and contractor notifications #### ✅ Comprehensive Analytics - **Portfolio insights** - Occupancy rates, rent collection, and maintenance costs - **Tenancy performance** - Track which properties and tenants perform best - **Compliance dashboard** - See all compliance status at a glance ## Feature Comparison | Feature | Arthur Online | Social Home | |---------|---------------|-------------| | Property management | ✅ | ✅ | | Tenant management | ✅ | ✅ | | Resident experience tools | Limited | ✅ Advanced | | Compliance evidence capture | Manual | ✅ Automated | | Case file system | ❌ | ✅ | | Maintenance workflows | Basic | ✅ Advanced | | Automation | Limited | ✅ Comprehensive | | Analytics | Basic | ✅ Comprehensive | | Service provider directory | ❌ | ✅ | | HMO compliance tools | Limited | ✅ Advanced | ## Migration Guide ### Step 1: Export Your Data Export existing property and tenant information from Arthur Online: 1. **Property data** - Download property details, rooms, and amenities 2. **Tenant records** - Export tenant information and tenancy history 3. **Compliance documents** - Download certificates and licences 4. **Maintenance history** - Export work orders and repair records ### Step 2: Import to Social Home Use Social Home's bulk upload tools: 1. **Property import** - Upload all properties and rooms 2. **Tenant migration** - Import tenant records with their history 3. **Document storage** - Upload compliance certificates and important documents 4. **Maintenance history** - Import past work orders ### Step 3: Configure Automated Workflows Set up Social Home's automation features: 1. **Compliance automation** - Configure licence and certificate tracking 2. **Inspection workflows** - Set up automated scheduling and evidence capture 3. **Resident journeys** - Configure onboarding and support workflows 4. **Maintenance processes** - Set up automated work order assignment ### Step 4: Team Training Train your team on Social Home's advanced features: 1. **Automated compliance** - How automated evidence capture works 2. **Resident experience tools** - Using case files and resident journeys 3. **Analytics dashboard** - Understanding portfolio insights ## Key Advantages ### For Property Managers - **Time savings** - Automated compliance capture reduces manual admin by 60%+ - **Better resident experience** - Guided workflows and multi-channel communications - **Compliance confidence** - Never miss a deadline or lose a certificate ### For Housing Associations - **Regulatory compliance** - All compliance requirements tracked automatically - **Safeguarding support** - Case file system tracks vulnerable residents - **Portfolio insights** - Understand which properties need more support ### For Social Housing Providers - **Resident wellbeing** - Early indicators of support needs - **Automated workflows** - Reduce manual tasks and human error - **Service provider network** - Find vetted contractors for repairs ## Frequently Asked Questions ### How does Social Home's automated compliance work? Social Home automatically stores compliance documents, tracks renewal dates, sends reminders, and captures inspection evidence. No manual spreadsheets or document filing required. ### Can I migrate my existing Arthur Online data? Yes. Social Home supports bulk import of properties, tenants, documents, and maintenance history from Arthur Online. ### What about my team's training? Social Home provides comprehensive training materials, onboarding guides, and support to help your team transition smoothly. ## Next Steps 1. **Explore the comparison page** - See how Social Home compares: [/compare](/compare) 2. **Read getting started guide** - Learn the basics: [/resources/getting-started](/resources/getting-started) 3. **Contact our team** - Discuss your migration needs: [/contact](/contact) ## Related Resources - [Getting Started Guide](/resources/getting-started) - Platform basics - [Manage Gateway Guide](/resources/manage-gateway) - Portfolio management - [Service Providers Directory](/resources/service-providers-directory) - Find contractors - [Compare All Alternatives](/compare) - See all competitor comparisons