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Tenant 360 with risk and arrears context

HMO landlords & shared-house managers

A calmer shared house—one moderated chat for every HMO

Give housemates a safe, AI-moderated group chat with the house rules built in—and quietly oversee it without ever intruding.

In most shared houses, coordination happens in an off-platform group chat you can never see—where disagreements fester, unpleasant messages go unrecorded, and nobody can remember what the house rules actually are. Social Home gives every HMO its own moderated group chat instead. Housemates get one shared space to sort out bins, cleaning, guests and noise, with the current house rules a single tap away inside the chat. A friendly AI assistant keeps things civil: it reminds people of the rules when they are broken, steps into arguments, offers to mediate privately, and only escalates to you when it genuinely needs to. When the house wants to change a rule—say, moving quiet hours earlier—a tenant simply suggests it, housemates upvote it, and it lands with you with the whole house's support behind it. You watch over everything from your dashboard in silent mode—tenants cannot see you there—and can step in as the moderator or guide the AI whenever you choose. It is community and oversight in one, without anyone feeling watched.

See this feature in actionCompare alternatives
AI-moderated, always civil

Why teams invest

  • • Replace invisible WhatsApp groups with a chat you can oversee
  • • Keep the house civil with always-on AI moderation
  • • Capture and decide on rule changes the whole house backs

Available on all devices

Access from your computer: full

Use on your mobile device: full

Your team can work seamlessly whether they're in the office or out in the field. Everything stays in sync automatically, so you always have the latest information at your fingertips.

Pain point

Off-platform group chats you can't see

Today, housemates coordinate in a chat you have no access to. When a dispute flares up or someone crosses a line, there is no record, no moderation, and no way for you to help—the first you hear of it is when it has already boiled over.

  • • One shared chat you can oversee, instead of an invisible one you cannot
  • • A preserved record if a serious issue ever needs looking into
  • • A moderated space where problems get calmed, not left to fester
  • • You can help early, rather than only after things escalate

Pain point

House rules nobody can find—or agree on

The rules sit in a document tenants opened once and never looked at again, so the house is expected to follow rules its members literally cannot see. And when someone wants to change one, the idea dies in the chat and never reaches you.

  • • The current house rules are always one tap away inside the chat
  • • Rules stay up to date automatically for the whole house
  • • Tenants can propose changes without leaving the conversation
  • • Every suggestion reaches you—nothing is lost in the thread

Pain point

Disputes escalate before you even hear about them

Small frictions over dishes, noise or guests turn into full-blown fallouts while you are none the wiser. By the time it reaches you, it is a formal complaint or a tenant threatening to leave, not a quiet word that could have settled it.

  • • The AI steps into minor arguments and offers to mediate privately
  • • You are alerted only when something genuinely needs you
  • • Watch quietly and intervene at exactly the right moment
  • • Turn would-be fallouts into five-minute resolutions

Key capabilities

What you'll love about this feature

One moderated home for every house

Each HMO gets exactly one group chat, created automatically as tenants move in, with the house rules built right into the conversation. No forked chats, no confusion—just a single, tidy space for the whole house.

  • • One guaranteed group chat per property, set up automatically
  • • House rules visible inside the chat, always current
  • • New housemates join the right conversation on day one
  • • A single tidy space for bins, cleaning, guests and noise

What this means for you: shared-house coordination finally happens somewhere you can see and support.

An AI that keeps the peace

A friendly, company-branded AI assistant helps every house stay civil. You choose how active it is—from stepping in only for serious issues, to reminding people of the rules, to acting like a helpful concierge that answers questions.

  • • Politely reminds tenants of a rule when it is broken
  • • Steps into arguments and offers to mediate privately
  • • Nudges tenants to log maintenance properly so it is not lost
  • • Escalates to you when warnings are repeatedly ignored

What this means for you: a calmer house that mostly runs itself, with escalation only when it truly matters.

Rule changes the whole house backs

When a tenant suggests a rule change—by tapping suggest, or just saying it in chat—the AI recognises it, files it, and flags it to you. Housemates upvote the suggestions they support, so you can see exactly what the house is rallying behind.

  • • Tenants propose changes right inside the conversation
  • • Housemates upvote, so consensus is clear at a glance
  • • Every suggestion reaches you with an alert, attributed and tracked
  • • Approve a change and it goes live in the chat instantly

Time-saving benefits

Oversight without the intrusion

Watch every house from your dashboard in silent mode—tenants cannot see you there—and choose when and how to step in. The AI handles the everyday, and only brings you in when it needs a human decision.

  • • Observe every chat silently, completely invisible to tenants
  • • Reply as the moderator to steer a conversation without revealing yourself
  • • Leave private notes to guide the AI, which tenants never see
  • • Rule suggestions arrive with an alert, ready for a quick decision

Real-world scenarios

See how this works in practice

Scenario: a rule change that actually gets heard

It is late in a six-bed house and a tenant asks in the chat whether quiet hours could start earlier on weeknights. The AI assistant recognises it as a proposal, warmly replies that it has been passed to the manager, and files it. Over the next day, most of the housemates upvote it. You get an alert, see it sorted to the top by support, approve it, and the new rule appears in the chat's rules panel for everyone—no group argument, nothing lost.

  • • Ideas from the house reach you instead of dying in the thread
  • • Upvotes show you what the house genuinely wants
  • • An approved change is live for everyone in an instant

Scenario: stepping in on a heated moment, invisibly

Two housemates start sniping over unwashed dishes and it is getting personal. The AI steps in politely, names the cleaning rule, and offers to mediate privately. Watching silently from your dashboard, you leave a private note to steer the assistant, and when a tenant crosses the line again it calmly states the next step is to involve the manager. The house settles, the tenants never felt watched, and there is a full record if it is ever needed.

  • • Small frictions get calmed before they become fallouts
  • • Guide the conversation without tenants feeling surveilled
  • • A clear record exists if a serious issue ever arises

See it in action

Real screenshots from Social Home

These screenshots show exactly what you'll see when you use this feature. Every detail is designed to make your work easier and more efficient.

Tenant 360 with risk and arrears context
AI insights panel with recommended actions
Admin dashboard overview with KPIs and alerts

Customer perspective

“My tenants used to sort everything out in a WhatsApp group I had no idea about, and I only heard about problems when they'd already blown up. Now there's a calm, moderated chat I can quietly keep an eye on, and the house genuinely gets on better.”

Daniel Okafor — HMO Landlord, Manchester

FAQs

Everything teams ask before they sign

Can tenants see that I'm watching the chat?

No. You observe every house chat in a silent mode that is completely invisible to tenants—they simply see their housemates and the AI moderator. When you want to step in, you can reply as the moderator so your message appears as the assistant, or leave a private note that only you and the AI can see. It gives you full oversight without anyone feeling surveilled.

What does the AI moderator actually do?

It keeps the house civil. It politely reminds tenants of a rule when one is broken, steps into arguments and offers to mediate privately, and points people to log maintenance properly so it is not lost in chat. You control how active it is, from only stepping in for serious issues through to acting as a helpful concierge. When warnings are repeatedly ignored, it calmly escalates to you.

How do house rules and rule changes work?

The current house rules live right inside the chat, a single tap away, and stay up to date automatically. When a tenant wants a change, they can suggest it directly and their housemates upvote the ones they support. Every suggestion is flagged to you with an alert, showing who proposed it and how many housemates back it—so you make the final call with the whole house's view in front of you.

How quickly can we get started?

Most teams are up and running within a week. We provide comprehensive onboarding support, including training sessions for your team, data migration assistance, and dedicated support to ensure a smooth transition. You can start using the platform immediately while we help you import your existing data.

Back to all features →House RulesTenant RotaWelcome Pack

Ready to Transform Your HMO Group Chat?

See how hmo group chat can transform your operations and help you serve your tenants better. Get started with the Social Home platform today.

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